Annulation reservation d'hotel fremer
medsoftoran
Messages postés
1
Date d'inscription
mardi 2 décembre 2014
Statut
Membre
Dernière intervention
3 décembre 2014
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3 déc. 2014 à 00:14
med - 3 déc. 2014 à 04:48
med - 3 déc. 2014 à 04:48
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1 réponse
Bonjour
C'est quoi payonner ? sinon vous comprenez l'anglais
Voir le lien T&C General Terms & Conditions for reservations
7. Changes and cancellations
a) In order to avoid misunderstandings, all changes and cancellations should always be made via the HRS System. Timely receipt of the communication by HRS is essential if the change or cancellation is to be made in time.
Cancellations within the time limit can only be made effectively via the "Changes and Cancellations" tab on the HRS website itself, or via our 24/7 phone line +49 221 2077 600 (further service numbers can be found under Customer Service Centre), or in writing by email up to 24 hours before the end of the cancellation period to storno //hrs.de or cancel // hrs.com or by fax to +49 221 2077 666.
b) In the event of cancellation, a cancellation number will be issued. This provides proof of cancellation and therefore it is imperative that you keep it.
c) It is generally possible to make changes before the end of the cancellation period free of charge. In the case of specific changes, e.g. reducing the length of stay, the hotel may claim for any damage that may have arisen.
d) Please check the relevant cancellation and booking terms for your booking to find out whether a cancellation is still free of charge. You can generally cancel free of charge within the cancellation period. However, in the case of special prices, services and/or dates, and in the case of very short-term bookings, hotels frequently do not allow free cancellation.
e) In order to prevent misuse of the free reservation system and not overload the hotels unnecessarily with erroneous bookings, HRS reserves the right to cancel individual reservations if it is not possible for HRS to obtain a reply from the contact details you have provided, or the hotel refuses the booking due to frequent cancellations or non-arrivals in the past. There is no requirement to provide you with accommodation in such cases. In order to avoid cancellations of this kind, you can make a guaranteed booking by providing your credit card number.
f) If you fail to provide a credit card number or provide an erroneous one, please see the consequences under Point 6 of these terms and conditions.
g) In the event of cancellation after the end of the cancellation period, your communication will be passed on to the hotel by HRS. It depends on the relevant bookings conditions as to whether there are any cancellation costs.
Par prudence prévenir aussi l'hôtel par fax et mail.
C'est quoi payonner ? sinon vous comprenez l'anglais
Voir le lien T&C General Terms & Conditions for reservations
7. Changes and cancellations
a) In order to avoid misunderstandings, all changes and cancellations should always be made via the HRS System. Timely receipt of the communication by HRS is essential if the change or cancellation is to be made in time.
Cancellations within the time limit can only be made effectively via the "Changes and Cancellations" tab on the HRS website itself, or via our 24/7 phone line +49 221 2077 600 (further service numbers can be found under Customer Service Centre), or in writing by email up to 24 hours before the end of the cancellation period to storno //hrs.de or cancel // hrs.com or by fax to +49 221 2077 666.
b) In the event of cancellation, a cancellation number will be issued. This provides proof of cancellation and therefore it is imperative that you keep it.
c) It is generally possible to make changes before the end of the cancellation period free of charge. In the case of specific changes, e.g. reducing the length of stay, the hotel may claim for any damage that may have arisen.
d) Please check the relevant cancellation and booking terms for your booking to find out whether a cancellation is still free of charge. You can generally cancel free of charge within the cancellation period. However, in the case of special prices, services and/or dates, and in the case of very short-term bookings, hotels frequently do not allow free cancellation.
e) In order to prevent misuse of the free reservation system and not overload the hotels unnecessarily with erroneous bookings, HRS reserves the right to cancel individual reservations if it is not possible for HRS to obtain a reply from the contact details you have provided, or the hotel refuses the booking due to frequent cancellations or non-arrivals in the past. There is no requirement to provide you with accommodation in such cases. In order to avoid cancellations of this kind, you can make a guaranteed booking by providing your credit card number.
f) If you fail to provide a credit card number or provide an erroneous one, please see the consequences under Point 6 of these terms and conditions.
g) In the event of cancellation after the end of the cancellation period, your communication will be passed on to the hotel by HRS. It depends on the relevant bookings conditions as to whether there are any cancellation costs.
Par prudence prévenir aussi l'hôtel par fax et mail.
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